Uber Eats sends its invoices by email after each order, but the document doesn’t always arrive. When it is missing, the complaint process in the app loops between automated menus and generic responses. Since January 2026, a decree requires delivery platforms to issue an invoice within a maximum of 15 days, under penalty of a fine. This framework changes the game for both professional users and individuals who need a quick proof of purchase.
Provisional invoice via AI: a stopgap solution, not a tax document
When Uber Eats is slow to provide an invoice, some users turn to generative AI tools to produce a provisional document. The principle is simple: you provide the data visible in the order history (total amount, date, order number, delivery address) and the tool generates a formatted PDF.
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This document can serve as a temporary proof for an employer for an expense report pending approval. However, an AI-generated invoice has no tax value. It does not include Uber’s VAT number, SIREN number, or the mandatory legal mention for VAT deduction.
In practice, an accounting service that accepts this type of document does so provisionally, pending the official proof. For reimbursement of professional expenses, the original Uber Eats invoice remains the only acceptable document in case of an audit. We recommend using this method only as an internal follow-up, never as a definitive accounting document.
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Uber Eats invoice complaint: the channels that actually work
The support integrated into the Uber Eats app remains the official channel. According to a survey by UFC-Que Choisir published in April 2026, in-app support fails in the majority of urgent cases of missing invoices. The automated process offers pre-written responses that do not always trigger the sending of the document.
To get help with a Uber Eats invoice, phone and social media provide faster results. Chatting via Twitter/X often results in a response in less than two hours, whereas the in-app form may go unanswered for several days.
Here are the channels ranked by observed effectiveness:
- Twitter/X (mention @UberEats_FR in a public message): visibility prompts the support team to respond quickly, with a near-automatic transfer to a human agent
- Phone call via the number displayed in the Help section of the app: useful when the order is less than 48 hours old, as the agent still has access to the active file
- Email to support (accessible from the order history): suitable for non-urgent requests, but the average response time often exceeds a week
Legal deadline of 15 days: what decree 2025-1478 changes for users
Decree No. 2025-1478 of December 20, 2025, published in the Official Journal, imposes a maximum deadline of 15 days to issue an invoice after the transaction on delivery platforms. This obligation stems from the transposition of the European directive on digital rights.
In practice, this text provides a concrete legal lever. If you have not received your invoice 15 days after the order, you can mention this decree in your complaint. The platform is exposed to a fine in case of repeated failure.
How to formulate an effective formal notice
The formal notice does not need to be drafted by a lawyer. A structured email is sufficient, provided it includes three elements: the order reference, an explicit mention of decree 2025-1478, and a response deadline of 8 days. Send it from the email address linked to your Uber Eats account to facilitate identification.
This type of message triggers priority processing in most cases. Support teams identify legal terms and escalate the file to a higher processing level.
Uber Eats vs. Deliveroo: invoice dispute resolution rates
According to the Digital Consumption Observatory (study from February 2026), Uber Eats has a dispute resolution rate for invoices that is 20% lower than that of Deliveroo. The gap is explained by a stronger reliance on automated support at Uber Eats, whereas Deliveroo maintains more direct access to human agents for billing issues.
For professionals managing recurring expense reports, this difference has a direct operational impact. A missing proof blocks reimbursement and creates a cash flow delay, even if modest. We observe that companies allowing multiple delivery platforms in their expense policy receive their invoices faster by diversifying channels.
Setting up your account to avoid missing invoices
Two settings in the app reduce incidents. The first: check that the email address of the account is valid and that Uber Eats messages are not filtered as spam. The second: enable order notifications, which include a direct link to the receipt.
On a professional Uber for Business account, invoices are centralized in a dedicated dashboard with CSV export. This setup avoids relying on email delivery and allows downloading proofs in bulk, order by order.
The legal deadline of 15 days and the existence of alternative channels to in-app support provide concrete levers today. When the invoice does not arrive, a follow-up on Twitter/X combined with a mention of decree 2025-1478 remains the fastest combination to unlock the situation.